We will endeavor to reply within one working day.

We do appreciate mistakes and late deliveries are frustrating, but never the less they do occasionally happen. We want to focus our efforts on resolving the issue and our customers can help us with this by:

• Provide us with the order number the issue is related too
  
  
• Some details on what has happened
  
  
• What is your expectation with regards to a solution
  
  

Please do this in a polite calm manner – your enquiry will become easier to resolve if communication is courteous.

We would also like to point out that HiraTea is not a courier company, and we are not in control of the couriers actions, only the placing of orders. That said please note that if there is ever an issue we are here to support you.