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If you wish to contact us, please complete the fields below. We do not give out your information to third parties and your information will only be used for the purpose of this communication.

We will endeavor to reply within one working day.

Polite Manner

We do appreciate mistakes and late deliveries are frustrating, but never the less they do occasionally happen. We want to focus our efforts on resolving the issue and our customers can help us with this:

  • Provide us with the order number the issue is related too
  • Some details on what has happened
  • What is your expectation with regards to a solution
  • Please do this in a polite calm manner – your enquiry will become easier to resolve if communication is courteous

We would also like to point out that HiraTea is not a courier company, and we are not in control of the couriers actions, only the placing of orders. That said please note that if there is ever an issue we are here to support you.

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